Al Raheem Group
Hajj , Umrah & Travel Services
The Hajj (Arabic: حج Ḥaǧǧ) is the annual pilgrimage to Makkah, Saudi Arabia. It is currently the largest annual pilgrimage in the world, and is the fifth pillar of Islam, a religious duty that must be carried out at least once in their lifetime by every able-bodied Muslim who can afford to do so. The Hajj is a demonstration of the solidarity of the Muslim people, and their submission to ALLAH in the Arabic language). The pilgrimage occurs from the 7th to 13th day of Dhu al-Hijjah, the 12th and last month of the Islamic calendar. Because the Islamic calendar is a lunar calendar, eleven days shorter than the Gregorian calendar used in the Western world, the Gregorian date of the Hajj changes from year to year. In 2007, the Hajj was from December 17–21; in 2008 from December 6–10, and in 2009 it was from November 25–29. Ihram is the name given to the special state in which Muslims live whilst on the pilgrimage.
The Hajj is associated with the life of Islamic prophet Muhammad from the 7th century, but the ritual of pilgrimage to Makkah is considered by Muslims to stretch back thousands of years to the time of Ibrahim (Abraham). Pilgrims join processions of hundreds of thousands of people, who simultaneously converge on Mecca for the week of the Hajj, and perform a series of rituals: Each person walks counter-clockwise seven times about the Ka'bah, the cube-shaped building which acts as the Muslim direction of prayer, kisses the Black Stone in the corner of the Kaaba, runs back and forth between the hills of Al-Safa and Al-Marwah, drinks from the Zamzam Well, goes to the plains of Mount Arafat to stand in vigil, and throws stones in a ritual Stoning of the Devil. The pilgrims then shave their heads, perform a ritual of animal sacrifice, and celebrate the four day global festival of Eid al-Adha.
On the first day of the Hajj (the 7th day of the 12th month in other words, Dhu al-Hijjah), the pilgrims perform their first Tawaf, which involves all of the pilgrims entering The Sacred Mosque (Masjid Al Haram) and walking seven times counter-clockwise around the Ka'ba, kissing the Black Stone (Hajr Al Aswad) on each circuit. If kissing the stone is not possible because of the crowds, they may simply point towards the Stone on each circuit with their right hand. In each complete circuit a pilgrim says "In the name of God, God is Great, God is Great, God is Great and praise be to God" (Bism Allah Allahu Akbar, Allahu Akbar, Allahu Akbar wa lil Lahi Alhamd) with 7 circuits constituting a complete tawaf. The place where pilgrims walk is known as "Mutaaf". Only the first three Shouts are compulsory, but almost all perform it seven times.
The tawaf is normally performed all at once. Eating is not permitted but the drinking of water is allowed because of the risk of dehydration. Men are encouraged to perform the first three circuits at a hurried pace, followed by four times, more closely, at a leisurely pace.
After the completion of Tawaf, all the pilgrims have to offer two Rakaat prayers at the Place of Abraham (Muqaam Ibrahim), a site inside the mosque that is near the Kaaba. However, again because of large crowds during the days of Hajj, they may instead pray anywhere in the mosque.
Although the circuits around the Kaaba are traditionally done on the groundlevel, Tawaf is now also performed on the first floor and roof of the mosque because of the large crowd.
After Tawaf on the same day , the pilgrims perform sa`i, running or walking seven times between the hills of Safa and Marwah. This is a re-enactment of the frantic search for water for her son Ismael by Abraham's wife Hagar. As she searched, the Zamzam Well was revealed to her by an angel, who hit the ground with his heel (or brushed the ground with the tip of his wing), upon which the water of the Zamzam started gushing from the ground. The back and forth circuit of the pilgrims used to be in the open air, but is now entirely enclosed by the Masjid al-Haram mosque, and can be accessed via air-conditioned tunnels. Pilgrims are advised to walk the circuit, though two green pillars mark a short section of the path where they are allowed to run. There is also an internal "express lane" for the disabled. The safety procedures are in place because previous incidents in this ritual have resulted in stampedes which caused the deaths of hundreds of people.
As part of this ritual the pilgrims also drink water from the Zamzam Well, which is made available in coolers throughout the Mosque. After the visit to the mosque on this day of the Hajj, the pilgrims then return to their tents.
As the name implies, a travel agency's main function is to act as an agent, that is to say, selling travel products and services on behalf of a supplier. Consequently, unlike other retail businesses, they do not keep a stock in hand. A package holiday or a ticket is not purchased from a supplier unless a customer requests that purchase. The holiday or ticket is supplied to them at a discount. The profit is therefore the difference between the advertised price which the customer pays and the discounted price at which it is supplied to the agent. This is known as the commission. A British travel agent would consider a 10-12% commission as a good arrangement. In Australia, all individuals or companies that sell tickets are required to be licensed as a travel agent.
In some countries, airlines have stopped giving commission to travel agencies. Therefore, travel agencies are now forced to charge a percentage premium or a standard flat fee, per sale. However, some companies still give them a set percentage for selling their product. Major tour companies can afford to do this, because if they were to sell a thousand trips at a cheaper rate, they still come out better than if they sell a hundred trips at a higher rate. This process benefits both parties.
Other commercial operations are undertaken, especially by the larger chains. These can include the sale of in-house insurance, travel guide books and timetables, car rentals, and the services of an on-site Bureau de change, dealing in the most popular holiday currencies.
The majority of travel agents have felt the need to protect themselves and their clients against the possibilities of commercial failure, either their own or a supplier's. They will advertise the fact that they are surety bonded, meaning in the case of a failure, the customers are guaranteed either an equivalent holiday to that which they have lost or if they prefer, a refund. Many British and American agencies and tour operators are bonded with the International Air Transport Association (IATA), for those who issue air tickets, Air Travel Organisers' Licensing (ATOL) for those who order tickets in, the Association of British Travel Agents (ABTA) or the American Society of Travel Agents (ASTA), for those who sell package holidays on behalf of a tour company.
A travel agent is supposed to offer impartial travel advice to the customer. However, this function almost disappeared with the mass-market package holiday and some agency chains seemed to develop a 'holiday supermarket' concept, in which customers choose their holiday from brochures on racks and then book it from a counter. Again, a variety of social and economic changes have now contrived to bring this aspect to the fore once more, particularly with the advent of multiple, no-frills, low-cost airlines.